To provide access to higher education for our online community, Northwest Vista College offers programs and support services to help you achieve your academic goals.
At NVC, these support services include but are not limited to Library services, Tutoring, Advising, Admissions and Aid, Student Accessibility Services, Veteran Affairs and Support, Counseling, and Resources for Student Parents (students with children or other dependents).
To view a complete list of resources, click here.
Tech Support
For all other types of technical support such as ACES password reset, help using or updating browsers, pop-up blocker settings, checking out laptops and other equipment, Zoom help, low-cost internet, WiFi connections, and general troubleshooting, please contact the IT Help Desks at the numbers below.
Caller Checklist
When calling, please have the following information readily available:
-
- Last four digits of SSN
- ACES ID
- Date of Birth
- Banner ID
IT Help Desk
Phone: 210-486-4777
Out of Town Students: 866-493-3947 (toll free)
Email: helpdesk@alamo.edu
Help Desk Hours of Operation
Monday – Friday 8 am – 12 am
Saturday 9 am – 9 pm
Sunday 11 am – 12 am
Hours may vary during summer, Maymester, winter break, during remote learning, and on holidays.
Visit the Information Technology Services (Links to an external site.) website for more details.
Technology Services & Free Office 365